IT Support
Managed IT for housing teams who'd rather not think about IT
We look after the laptops, the email, the firewall and the backups so your housing team can get on with housing. UK-based engineers, fixed monthly pricing and a focus on the security risks the regulator actually cares about.
- UK-based service desk — phone, email and Teams
- Cyber Essentials and Cyber Essentials Plus accreditation support
- Microsoft 365 management & secure email
- Endpoint protection, patching and back-ups included
What's included
Everything your team needs — nothing you don't
- Managed Microsoft 365
- Email, Teams, SharePoint and OneDrive — set up correctly, backed up, and locked down with conditional access.
- Endpoint security
- Managed antivirus, encryption, MDM for laptops and phones, and automatic OS / browser patching.
- Hosted infrastructure
- Secure UK hosting for CHICS and any line-of-business systems you run, with hourly back-ups and DR.
- Helpdesk
- One number to call. Real engineers — not a chatbot — with documented SLAs and clear escalation.
- Project work
- Office moves, scheme rollouts, hardware refreshes, network upgrades — managed end-to-end.
- Security awareness training
- Phishing simulations and bite-size training so your team becomes a layer of defence, not a vulnerability.
The outcomes our customers see
- 99.9%
- Hosted uptime
- < 30 min
- P1 ticket response
- 100%
- Cyber Essentials pass rate
- Hourly
- Encrypted back-ups
Indicative outcomes from CHICS customers. Your numbers will depend on your starting point and how you use the product.
Frequently asked questions
- Do we have to use CHICS housing software to use IT Support?
No. Many of our IT customers don't use the CHICS housing platform — we look after their wider IT regardless.
- What size of organisation do you support?
We support housing organisations from 5-person co-ops up to associations with 100+ staff across multiple offices.
- Are you Cyber Essentials certified?
Yes — and we'll guide you through achieving Cyber Essentials and Cyber Essentials Plus for your own organisation as part of onboarding.
Ready to see CHICS in action?
Book a 30-minute walkthrough with our team. We'll show you exactly how CHICS would work for your portfolio — no slide deck, no jargon.