Housing management software, built for the way UK housing actually works.
CHICS is a complete cloud platform for housing co-ops, associations, TMOs and EMBs. Manage rents, repairs, voids, allocations, service charges and compliance — without juggling five disconnected systems.
No slide deck. No sales pressure. Just a working tour of the software.
Trusted by UK housing organisations managing thousands of tenancies
- Years building housing software
- 30+
- Tenancies managed on CHICS
- 20,000+
- UK-based support team
- 100%
- Average response (P1)
- < 2 hrs
Why CHICS
One platform for the whole housing operation
Stop juggling spreadsheets, Access databases and disconnected modules. CHICS gives your team a single, modern system that handles every part of running a housing organisation.
All your housing data — one platform
Stop pasting between five systems. CHICS unifies tenancies, rent, repairs, accounts, compliance and CRM in a single, modern web app.
Built for the way UK housing actually works
Co-ops, TMOs, EMBs, hostels, supported housing — we've worked with all of them. The system flexes to your governance, not the other way round.
Move from a legacy system without the drama
We've migrated organisations off Capita, Aareon QL, Civica and home-grown Access databases. Structured migration plan included.
Everything in one place
Modules built specifically for UK social housing
- Tenancies & rent
- Manage tenancies, rent accounts, arrears actions, payment plans and HB / UC schedules in one place.
- Repairs & maintenance
- Raise, schedule and track responsive and planned repairs. Contractor portals included as standard.
- Service charge accounts
- SORP-ready accounting, year-end actuals, apportionment and full audit trail.
- Allocations & waiting list
- Applicant tracking, choice-based lettings, voids workflows and offers — without the spreadsheets.
- Awaab’s Law & compliance
- Statutory clocks, vulnerability-weighted triage and an automatic evidence trail for every repair — plus gas, electric, fire, asbestos and legionella.
- Tenant portal & comms
- Self-service tenant portal, two-way SMS and email logged against the tenancy record automatically.
Awaab's Law Phase 2 arrives October 2026. CHICS is ready now.
Phase 1 of Awaab's Law has been live since October 2025. Phase 2 expands statutory timescales to cover excess cold, falls, fire, electrical hazards and more. Small housing teams can't afford to hit that deadline with a spreadsheet.
- Statutory clocks enforced in the system — investigate, make-safe and complete, counting down in real time.
- Vulnerability-weighted triage so cases with children, elderly or at-risk residents escalate automatically.
- A tamper-evident audit trail and 48-hour evidence bundle ready for the Ombudsman or the Regulator.
The timeline
Phase 1 — live since Oct 2025
Damp, mould and emergency hazards, with fixed investigation and make-safe clocks.
Phase 2 — from Oct 2026
Excess cold and heat, falls, structural, fire, electrical, gas, hygiene and water supply.
Phase 3 — expected 2027
Remaining HHSRS hazard categories brought into statutory scope.
Comparing CHICS with another system?
We've put together honest, side-by-side comparisons with the systems housing teams ask us about most often.
“We moved off our old Access database to CHICS over a single weekend. Six months in, our arrears are down 18% and our team finally has the time to actually visit residents.”
Placeholder pending customer sign-off.
Pricing
Pricing tailored to your portfolio
Every housing organisation is different. We price by tenancy band — never by user — so you can give every member of your team and your contractors access without a meter running.
Co-op / TMO
Up to 250 tenancies
- All housing modules
- Tenant portal
- Email & phone support
- Onboarding included
Association
250 – 2,000 tenancies
- Everything in Co-op / TMO
- Service charge accounting
- Contractor portal
- Quarterly success reviews
Enterprise
2,000+ tenancies
- Everything in Association
- Single sign-on (SSO)
- Dedicated account manager
- Custom integrations & SLAs
Frequently asked questions
- Is CHICS suitable for small housing co-ops as well as larger associations?
Yes. CHICS scales from 20-unit co-ops up to associations managing several thousand tenancies. We tailor onboarding, training and pricing to the size and complexity of your organisation.
- How does CHICS handle GDPR and tenant data?
All data is hosted in UK data centres, encrypted in transit and at rest, with role-based access control and full audit logging. We're Cyber Essentials certified and provide a signed Data Processing Agreement on request.
- Can we migrate from our existing housing system?
Yes. We've migrated customers from Capita, Aareon QL, Civica, Access, Pyramid and home-grown databases. Migration is delivered as a structured project with parallel-running and sign-off at each stage.
- Do you offer a tenant self-service portal?
Yes — the CHICS tenant portal lets residents check rent balances, make payments, raise repairs, view documents and message your team. It's included with every CHICS subscription.
- Where is CHICS hosted, and what about uptime?
CHICS runs on UK-based, ISO 27001-certified infrastructure with 99.9% uptime SLA. Backups are taken hourly with point-in-time recovery for 30 days.
- How is CHICS priced?
Pricing is based on the number of tenancies you manage. There's no per-user fee — invite as many staff and contractors as you like. Request a tailored quote and we'll come back the same working day.
Ready to see CHICS in action?
Book a 30-minute walkthrough with our team. We'll show you exactly how CHICS would work for your portfolio — no slide deck, no jargon.