Housing management
Run your entire housing operation from one platform
CHICS gives housing associations, co-ops, TMOs and EMBs a single source of truth for every tenancy, rent account, repair, void and inspection — without juggling spreadsheets and disconnected modules.
- Cloud-based — work from the office, the field or home
- UK-hosted, GDPR-compliant, Cyber Essentials certified
- Configurable to your governance and policies
- Data migration from Capita, Aareon QL, Civica, Access and others
What's included
Everything your team needs — nothing you don't
- Tenancies & rent accounts
- Manage assured, secure, periodic, fixed-term and supported tenancies. Automatic rent posting, HB / UC schedules, arrears actions and payment plans.
- Repairs & maintenance
- Raise, schedule and track responsive and planned repairs. Contractor portal, mobile-friendly job sheets and SLA tracking out of the box.
- Allocations & voids
- Choice-based lettings, applicant tracking, offers, refusals and end-to-end voids workflow with target re-let dates.
- Compliance & safety
- Gas, electric, fire, asbestos, legionella, EICR, damp & mould — every certificate tracked against the property with renewal alerts.
- Tenant portal & comms
- Self-service portal so tenants can pay rent, raise repairs, view documents and message your team. SMS and email logged automatically.
- Reporting & dashboards
- Board-ready KPIs on arrears, voids, repairs, satisfaction and compliance. Export to Excel or PDF, or pipe into Power BI.
The outcomes our customers see
- -18%
- Average arrears reduction
- -32%
- Avg void turnaround time
- +24 NPS
- Tenant satisfaction lift
- < 2 hrs
- P1 support response
Indicative outcomes from CHICS customers. Your numbers will depend on your starting point and how you use the product.
Frequently asked questions
- Does CHICS handle Universal Credit and Housing Benefit schedules?
Yes. CHICS imports HB and UC schedules from local authorities and the DWP, posts them automatically against the right accounts, and flags discrepancies for your team to review.
- Can contractors access CHICS?
Yes — every CHICS subscription includes an unlimited contractor portal so your repairs partners can see jobs, update statuses, upload photos and raise invoices.
- How long does implementation take?
A typical co-op or small association is live in 4–8 weeks. Larger associations with bespoke integrations and complex data migrations usually take 8–16 weeks. We deliver every project with a named project manager and a written success plan.
- Do you integrate with our finance system?
CHICS integrates out of the box with Xero, Sage 50, Sage 200 and QuickBooks, and we can build bespoke integrations to other finance and asset systems.
Ready to see CHICS in action?
Book a 30-minute walkthrough with our team. We'll show you exactly how CHICS would work for your portfolio — no slide deck, no jargon.